Voluntary Disclosure. We share information you explicitly authorize us to share with Your school or a parent or guardian. For example, the Services allow You to request a meeting or share a chat activity with Your school support team, typically Your school counselors. When choosing to share this information with Your school support team, We will include Your name and email so the school can properly identify You.
Other Disclosures. Your PII is not shared outside of Guide Care without Your permission, except as described below.
Information Shared with Your School or Your Parent/Guardian. Our services use artificial intelligence algorithms to detect when you may be in crisis, specifically with the potential to self-harm. In those circumstances, We will send a notification to Your school that the crisis detection system has been triggered and the specific input into the Services that caused the trigger.
We also comply with the Children Online Protection Privacy Act (“
COPPA”) and the Federal Education Rights and Privacy Act (“
FERPA”), which allow Your School or Legal Guardian to access Your PII maintained by our Services and request its deletion.
Information Shared with Our Services Providers. We may engage third-party services providers to work with Us to administer and provide the Services. These third-party services providers have access to Your PII only for the purpose of performing services on our behalf and are contractually obligated not to disclose or use Your PII for any other purpose.
Information Shared with Other Third Parties. We may share de-identified information with third parties to conduct on-going quality improvement activities or for research and analysis. De-identified data will have all direct and indirect personal identifiers removed. This includes, but is not limited to, name, ID numbers, date of birth, demographic information, persistent identifiers, and location information. We do not allow advertising on the Services, do not sell any student information, and do not track students to target ads on other websites.
Information Disclosed in Connection with Business Transactions. Information that We collect from our users, including PII, is considered to be a business asset. Thus, if We are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event We go out of business or enter bankruptcy, some or all of our assets, including Your PII, may be disclosed or transferred to a third-party acquirer in connection with the transaction. The acquiring third party will continue to be bound by this Privacy Policy in administering the Services.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about You to government or law enforcement officials or private parties as We, in our sole discretion, believe necessary or appropriate and to the extent permitted under federal and state law: (i) to enforce our Terms of Use, (ii) to respond to claims, legal process (including subpoenas); (iii) to protect our property, rights and safety and the property, rights and safety of a third party, our users, or the public in general; (iv) to stop any activity that We consider illegal, unethical or legally actionable activity; and (v) as required in accordance with applicable local, state or federal laws.
Child Online Privacy Protection Act Compliance (“COPPA”)Protecting the privacy of young children is especially important to Us, so We have added protections and restrictions designed to help protect PII relating to children who are less than 13 years of age (“
Child Users”). We only collect PII through the Services from a child under 13 where a School has agreed to provide consent on behalf of a child’s parent or guardian for that child to use the Services and to disclose PII to Us to improve our Services. If You are a student under 13, please do not send any PII about yourself to Us if Your School has not provided this prior consent, and please do not send any PII other than what We request from you in connection with the Services. If We learn We have collected PII from a student under 13 without parental consent being obtained by his or her School or school district, and/or employee thereof, or if We learn a student under 13 has provided Us PII beyond what We request from him or her, We will delete that information as quickly as possible. If You believe that a student under 13 may have provided Us PII in violation of this paragraph, please contact Us at
privacy@alongside.care.
If You are a School or School district, You represent and warrant that You have permission and authorization to consent to the use of the Services for purposes of COPPA compliance. You further represent and warrant that you will make available to all parents the Direct Notice We provide to You concerning the Services.
Parents have the ability to control information about their Child User, including the ability to review the Child User’s PII, have the information deleted, and/or refuse to permit its further collection or use. This includes the ability to agree to the collection and use of their Child User’s information but refuse disclosure to third parties, unless such disclosure is part of the service. To review, update, or delete information collected from your Child User contact Us at
privacy@alongside.care. A parent can also request to review the Direct Notice provided by Us to the Child User’s School, as required by COPPA, by contacting the School.